Privacy Policy

Information We Collect

We collect information you provide directly to us, such as when you contact us for consultations, request quotes, or use our services. This may include:

• Name, email address, phone number, and mailing address
• Project details, design preferences, and specifications
• Payment information (processed securely through third-party providers)
• Communication records and correspondence

How We Use Your Information

We use the information we collect to:

• Provide custom furniture design and manufacturing services
• Communicate with you about your projects and orders
• Process payments and manage billing
• Improve our services and customer experience
• Send you updates about our services (with your consent)
• Comply with legal obligations and resolve disputes

Legal Basis for Processing (GDPR)

We process your personal data based on the following legal grounds:

• Contract Performance: To fulfill our contractual obligations for custom furniture services
• Legitimate Interest: To improve our services and communicate about your projects
• Consent: For marketing communications and optional services
• Legal Obligation: To comply with applicable laws and regulations

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information. We may share your information only in the following circumstances:

• With service providers who assist in delivering our services
• With delivery and installation partners for order fulfillment
• When required by law or to protect our legal rights
• In connection with a business transfer or merger

Data Protection and Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure servers, and access controls.

Your Rights and Choices

Under GDPR and applicable privacy laws, you have the right to:

• Access your personal data and request copies
• Correct inaccurate or incomplete information
• Delete your personal data (right to be forgotten)
• Restrict or object to processing of your data
• Data portability (receive your data in a structured format)
• Withdraw consent for marketing communications
• Lodge a complaint with supervisory authorities

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers, including adequacy decisions and standard contractual clauses.

Data Retention Periods

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. Specific retention periods include:

• Customer records: 7 years after last transaction
• Project documentation: 10 years for warranty purposes
• Marketing communications: Until you unsubscribe
• Website analytics: 26 months maximum

Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will delete it promptly.

Third-Party Services

Our website may use third-party services that collect information:

• Google Analytics: For website usage analysis
• Google Maps API: For location services and directions
• Google Ads Conversion Tracking: For advertising effectiveness
• Google Ads Remarketing: For targeted advertising

These services have their own privacy policies governing their use of information.

Use of Cookies

We use cookies and similar technologies to enhance your experience on our website. For detailed information about our cookie practices, please see our Cookies Policy.

Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will notify you of material changes by posting the updated policy on our website and updating the "Last updated" date.

Contact Information

For questions about this Privacy Policy or to exercise your rights, please contact us:

Data Controller: Retailcrdepartme
Address: 109 W 38th St #701, New York, NY 10018
Phone: +12124613664
Email: request@retailcrdepartme.world